The principles that govern how we work with every business.
Standards only matter when they are lived. These eight principles guide every interaction, every recommendation and every relationship at Vantage.
Understand before advising.
Explain before recommending.
Recommend with evidence.
Be transparent in all we do.
Never misrepresent the market, supplier or contract.
Remain accountable after signature.
Act before the customer has to chase.
Build relationships, not transactions.
Our commitments to every business we work with.
Clear communication
We explain commercial energy in plain English.
Transparent remuneration
We explain how Vantage is paid where applicable.
Accurate information
We do not deliberately misrepresent supplier or contract information.
No guaranteed savings claims
We do not promise savings that cannot be evidenced.
Appropriate recommendations
Commercial arrangements should reflect the customer's requirements.
Ongoing support
Where agreed, Vantage supports customers beyond the initial procurement.
Complaints
Businesses can raise concerns through a clear complaints process.
Standards only matter when they are lived.
Vantage uses training, management oversight, quality assurance and customer feedback to uphold these principles. They are not marketing copy. They are the framework against which we measure ourselves.
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