Trust Centre

Transparency should not require chasing.

Review our standards, remuneration approach, complaints process, terms and data policies in one place before deciding whether Vantage is right for your business.

Our Standards

The principles and commitments that govern how we work.

How We Get Paid

A transparent explanation of how Vantage is remunerated.

Complaints Procedure

How to raise a concern and how we handle it.

Terms of Business

The terms under which we work with customers.

Privacy Policy

How we collect, use and protect your data.

Data protection & Alternative Dispute Resolution

We handle personal data in line with our Privacy Policy and applicable data protection law. Where a complaint cannot be resolved directly, businesses may have access to Alternative Dispute Resolution (ADR) services. Acquirity Limited t/a Vantage Solutions is a member of the Dispute Resolution Ombudsman (membership E3615). Micro and small businesses may also be able to refer energy broker complaints to the Energy Ombudsman.

Vantage Solutions acts as a commercial energy intermediary and adviser. We do not supply energy directly. Supplier and partner availability may vary depending on customer requirements, eligibility and commercial arrangements.

Acquirity Limited t/a Vantage Solutions. Registered in England & Wales, company no. 13049002. Registered office: 9 Somers Street, Leeds LS1 2RG.