Privacy Policy
How Vantage Solutions collects, uses and protects information shared with us.
Information We Collect
We collect information you provide directly — such as your name, business name, contact details and energy enquiry details — when you request an energy review or contact us. We may also collect limited technical information about how you use this website.
Card Payment Services — Statement Data
If you ask us to review your card processing arrangement, we will ask you to share a recent merchant statement. This statement typically contains your business name, trading address, card turnover figures, transaction counts, processing fees and contract terms. We do not need and we do not store your full card numbers, bank account numbers, sort codes or personal home addresses. If any such data appears in a statement we process, our system automatically strips it before the information is saved.
Card Payment Services — How We Use AI
We use AI to read the statement you provide and extract only the figures needed for a pricing review — turnover, fees, transaction counts and card mix. AI is used solely for this extraction. All savings calculations are fixed arithmetic — no AI is involved in computing your estimated savings. A member of our team reviews and confirms every figure before any calculation is carried out.
Card Payment Services — Sharing with Partners
To arrange a quote or set up a new account, we share your application details (business name, contact information and the confirmed figures from your statement) with our trusted payment provider partners. We do not share your original statement file with partners — only the confirmed figures. Vantage does not process card payments itself; the provider handles onboarding, processing and ongoing service.
Card Payment Services — Retention
Uploaded statement files are retained as follows: if your deal does not progress or is lost or cancelled, the statement file is automatically deleted 90 days after upload. For live merchants, the original statement file is deleted 12 months after upload, but the extracted figures are retained for as long as the account is active. Quote PDFs are stored privately and shared via time-limited links that expire after 30 days. Every file deletion is logged. You can request earlier deletion at any time.
Card Payment Services — Your Rights
You have the right to access the statement data we hold about you, request a copy, request correction, or request that we erase all of your card payment data (including the statement file, quote PDFs and extracted figures). To exercise any of these rights, please contact Vantage using the details on our contact page and we will respond within 30 days.
How We Use Your Information
We use the information you share to respond to enquiries, provide our services and communicate with you about your energy position. We do not sell your personal information to third parties.
Data Retention
We retain personal information only for as long as is necessary to provide our services and to meet our legal and regulatory obligations.
Google User Data (Vantage Recruitment)
Our internal recruitment system, Vantage Recruitment, lets our recruiters and managers connect their company's Google (Gmail) email address. We request only the Gmail 'send email' permission (gmail.send), and use it solely to send recruitment emails — interview bookings, questionnaires, induction and welcome emails — from that company's own address, at the request of the person who connected it. We do not read, store, analyse, modify or delete the contents of anyone's inbox, we do not use Google user data for advertising, and we do not sell or transfer it to third parties. Access tokens are stored encrypted and are only used by our system to send the emails described above. Users can disconnect their mailbox at any time from the Mailboxes page in the CRM, or revoke access in their Google Account settings, and we will delete the stored tokens. Vantage Recruitment's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
Your Rights
You have the right to access, correct or request deletion of your personal information. To exercise these rights, please contact Vantage using the details on our contact page.
Contact
If you have any questions about how we handle your information, please get in touch and a member of our team will be happy to help.