Energy broker regulation: what's changing and what to ask your broker
Energy brokers are moving towards formal regulation. Ofgem has already set out what good practice looks like, including being open about commission. Here's where things stand.
For years, businesses have bought energy through brokers and consultants with very little formal regulation of how those intermediaries work. That is changing.
The Government has confirmed that Ofgem will regulate third-party intermediaries (TPIs), the industry term for energy brokers and consultants. The new rules are not in force yet, but the direction is clear, and Ofgem has already set out what it expects in the meantime.
Where things stand
- A market review is under way. Ofgem has launched a review of the TPI market, looking at how brokers operate, how they are paid and where customers can be harmed. Its final report is expected in winter 2026/27.
- Good-practice guidance has been published. In July 2026, Ofgem published guidance for brokers on setting up energy contracts. It is not yet enforceable, but it is built around three outcomes: clear information, fair complaints handling and fair value.
- Formal regulation will follow. The timing of full implementation is still being worked through, and some industry commentators expect it to take longer than first planned.
What good practice looks like
Under Ofgem's guidance, brokers are expected to:
- Be open about commission and fees, including how much they receive and how the customer pays for it, for example through the unit rate.
- Make sure fees reflect the service actually provided.
- Give clear information so the customer understands what they are agreeing to.
- Handle complaints fairly, and for micro and small businesses, be part of an independent dispute resolution scheme.
Questions to ask your broker
Whether or not you work with us, these are fair questions to ask anyone arranging your energy:
- How are you paid on this contract, and how much?
- Which suppliers did you compare, and why are you recommending this one?
- What happens if I have a complaint?
- Are you a member of an independent dispute resolution scheme?
- What support do I get after I've signed, and who do I contact?
A good broker will answer all five without hesitation.
The Vantage View
We think higher standards are good for customers and good for the industry. Vantage Business Solutions is a member of the Dispute Resolution Ombudsman, and we're happy to answer every one of the questions above about any contract we arrange.
We're building the business around the standards that are coming, rather than waiting for them to be enforced. We don't describe ourselves as Ofgem-authorised, because that authorisation doesn't exist for brokers yet.
What to do next
If you'd like a clear explanation of your current energy contract, including what you're paying and how your current arrangement was set up, we're happy to help.
Request a Free Business Health Check to get started.
This article is general information only, based on published Ofgem and Government material at the time of writing. It is not legal advice or a contract offer.
